Last updated September 3, 2026
Support
Need help with a record, signed revision, PDF, backup, or early-access invitation? We’ll help you preserve the work first.
Contact
Email support@buildslip.com. Include your iOS version and a description of what happened. Do not email customer signatures, private jobsite photos, or full record exports unless support explicitly requests a safe transfer.
Urgent data issue
If a photo appears under the wrong record, a signed revision changes, an export is incomplete, or a PDF will not open, stop editing that record and contact support. Keep the app installed and do not delete local data.
Response target
During TestFlight, critical record-integrity reports are targeted for an initial response within one business day. General product questions are handled as capacity allows.