Support

Email support@buildslip.com. Include your iOS version and a description of what happened. Do not email customer signatures, private jobsite photos, or full record exports unless support explicitly requests a safe transfer.

If a photo appears under the wrong record, a signed revision changes, an export is incomplete, or a PDF will not open, stop editing that record and contact support. Keep the app installed and do not delete local data.

Open BuildSlip → Settings → Restore purchases to restore eligible purchases for your App Store account. Annual is an auto-renewing subscription; Lifetime is a one-time purchase. Manage subscriptions through your Apple subscription settings. Do not delete your records to troubleshoot a purchase.

Local records are available without a connection. Private iCloud sync requires an internet connection and an available iCloud account. A sandbox purchase account is not an iCloud sync account. For a sync problem, keep the app installed, export a ZIP backup if possible, and contact support before changing accounts.

We aim to respond to critical record-integrity reports within one business day. This is a target, not a guaranteed response time. General product questions are handled as capacity allows.